SHIPPING AND RETURNS
HOW LONG WOULD IT TAKE FOR MY JEWELRY TO SHIP?
Orders will be processed and shipped within 2-5 business days of the order being placed. Order placed after hours will be processed the next business day and orders placed during weekends will be processed the following Monday.
HOW LONG DOES DELIVERY TAKE?
Domestic orders typically take 2-5 business days depending on your location. International orders take a little longer to arrive, but we'll get it to you as quickly as possible. It usually takes about 2-10 business days depending on the destination. When you purchase from JESSIE JEWELRY, you agree to our returns policy. All sales are final due to hygiene reasons. Once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Jessie Jewelry reserves the right to refuse any returns at any time. MY PACKAGE SAYS DELIVERED, NOT I DIDN’T RECEIVE IT. All packages confirmed by courier to be delivered is no longer our obligation and we will not be held liable for it. Please make sure your address is filled out properly before checking out. No refunds will be issued for items confirmed delivered by courier.
CAN I CANCLE OR MORDIFY MY ORDER?
Orders can not be modified after payment and orders can not be canceled after shipment.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. However, there are absolutely NO returns or exchanges on international shipments. Jessie Jewelry is not responsible for any duties or VAT applied on an international shipment; by ordering on our website, you are agreeing to our terms and conditions.
CAN I RETURN THE PRODUCT?
Unfortunately, due to health and hygiene, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Jessie Jewelry reserves the right to refuse any returns at any time. Please choose your jewelry carefully. However, if something is broken/faulty, we do accept return in exchange for a replacement or a Jessie Jewelry store credit that lasts up to 3 months from issue date. You will not receive or be reimbursed by refund/gift card for original or return on the shipping cost paid. We do not provide refunds. Each of our products go through quality checks before being shipped out, so this is most likely not going to happen. We do not provide refunds.
RETURN AND EXCHANGE PROCESS FOR FAULTY PRODUCTS
You may return eligible Jessie Jewelry items within 24 hours of receiving the order, provided that the items are unused and in original condition, including all original packaging. Do send us an email email@example.com your order number, clear photos and video of damaged products and we will get back to you immediately. Your item will be inspected upon arrival, and we reserve the right to refuse your return if the item doesn’t get to us within 7 days of delivery date or if item has been worn / missing including packaging. Once we received the item back at our warehouse and checked its condition only then will a replacement be issued, or a refund will be processed in the form of a store credit that last up to 3 months from issued date. Return shipping fee is the responsibility of the customer and we do not provide return shipping labels. As a suggestion, return packages through traceable mail. A tracking no will be provided from the post office and should be kept safely as proof of return. It is a customer’s duty that all items make it back to our warehouse in a safe and timely manner to avoid being declined. If in any event, the package does not make it back to us, do not hesitate to contact the postal service you used for a follow up. Jessie Jewelry will not be responsible for lost packages. Any returned items not received by Jessie Jewelry will not be issued a store credit or replacement.
WHAT HAPPENS IF MY ORDER HAS BEEN RETURNED TO YOU?
If delivery was unsuccessful and the courier service returns your package to our warehouse, the customer will bear the cost for the unsuccessful delivery. This usually happens if an incorrect address is given. Please be sure to carefully fill out your address correctly before checking out to avoid this. You will be charged for your order to be mailed back to the appropriate address. All packages delivered are no longer our responsibility and no refunds will be issued.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, Mastercard, Discover, American Express, PayPal, AfterPay, Shop Pay & Sezzle.
WHAT MATERIAL IS THE JEWELRY MADE FROM?
Our jewelry is made from 925 Silver and 18K gold
IS IT NICKEL AND LEAD FREE?
Yes, our pieces are made from 925 sterling silver (the good stuff) and good for people with sensitive skin.
WHAT IS GLOD VERMEIL AND WILL IT TARNISH?
Gold vermeil is a thick layer of gold plated over sterling silver. Gold vermeil usually last longer than other plated jewelries.
WHAT IS STERLING SILVER AND WILL IT TARNISH?
Sterling silver is made up of 92.5 percent silver and 7.5 percent of other metals usually copper. Copper can cause sterling silver to tarnish over time when it interacts with moisture that is in the air, so the answer is YES, it can. However, tarnishing can be limited with proper care as stated on our care guide.
CAN I GET MY JEWELRY WET?
Yes you can, but it depends on the type of water. Washing your hands with plain water and soap on its own won’t harm your jewelry but you don’t want water or soap build up to get trapped in any nooks and crannies in your jewelry. Just be sure to dry it off as much as possible after. What is harmful to your jewelry is chlorine in pools that can dissolve the metal in your piece and the ocean as the sea salt will cause your jewelry piece to tarnish faster.
JESSIE JEWELRY CARE GUIDE
Jewelry is a beautiful way to express yourself and show the world who you are. It's also an investment—one that can last for years if you take care of it properly. To help keep your jewels in good condition for years to come, here are some of our tips on how to care for your jewelry pieces.
1) Clean your jewelry regularly with jewelry cleaning cloths.
2) Store your jewelry in a pouch, jewelry box or zip lock bag.
3) Avoid contact with water, sweat, chemicals, perfumes, and lotions.
4) Remove jewelry when swimming, bathing, or showering. This can induce tarnishing.
5) As a good rule of thumb, put your jewelry on last after makeup, perfume etc. before leaving home and take it off first thing when you get home.
6) A simple way to keep your jewelry from tarnishing is by wearing it often. Believe it or not, your skin’s natural oils will help prevent the jewelry from tarnishing.
7) Anti-tarnish strip should be placed inside the zip lock bags, and they come in handy, preventing tarnishing.
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